Eurostar Performance Monitoring Feedback Form
Introduction
Thank you for taking the time to provide feedback on your Eurostar trip. Your input is invaluable in helping us monitor Eurostar's service quality. Please share your experiences and any suggestions for improvement.

This form will take approximately 5 -10 minutes to complete. Rest assured that your responses will be kept anonymous, and no personal identification information will be collected. Your feedback will be used solely for the purpose of monitoring Eurostar's performance and will contribute to our report, which will be presented to Eurostar. Thank you for your participation!

Email*

Email*

Please let us know your email address.

Your Name

Your Name

Please tell us your name.

General Information

Date of Travel*

Date of Travel*

Departure Station*

Departure Station*

Destination Station*

Destination Station*

Communication and information provision:

How satisfied were you with the real-time information provided by Eurostar regarding your journey (e.g. delays, cancellations, platform changes)?

How satisfied were you with the real-time information provided by Eurostar regarding your journey (e.g. delays, cancellations, platform changes)?

Check-in and boarding experience:*

Check-in and boarding experience:*

How would your rate your experience with check-in and boarding process at the station?

Onboard experience:*

Onboard experience:*

How satisfied were you with the cleanliness and comfort of the train cabin?

Service performance

Service performance

Did your journey experience any delays or cancellations? If yes, please specify the reason and duration.

If yes, please specify

If yes, please specify

How would you rate Eurostar's handling of delays or cancellations?*

How would you rate Eurostar's handling of delays or cancellations?*

Check in and Boarding Experience

How would your rate your experience with check-in and boarding process at the station?
*

How would your rate your experience with check-in and boarding process at the station?
*

Onboard Experience

How satisfied were you with the cleanliness and comfort of the train cabin?
*

How satisfied were you with the cleanliness and comfort of the train cabin?
*

Service Performance

Did your journey experience any delays or cancellations? If yes, please specify the reason and duration.*

Did your journey experience any delays or cancellations? If yes, please specify the reason and duration.*

If Yes, please specify

If Yes, please specify

How would you rate Eurostar's handling of delays or cancellations?*

How would you rate Eurostar's handling of delays or cancellations?*

Customer Service

How satisfied were you with the assistance provided by Eurostar staff during your journey?
*

How satisfied were you with the assistance provided by Eurostar staff during your journey?
*

Overall Satisfaction

Overall, how satisfied were you with your Eurostar journey experience?
*

Overall, how satisfied were you with your Eurostar journey experience?
*

Re-routing (re-direct) and alternative options:

In case of disruptions or cancellations, were you offered alternative travel options or re-routing by Eurostar?

In case of disruptions or cancellations, were you offered alternative travel options or re-routing by Eurostar?

If yes, How satisfied were you with the alternative travel options provided?

If yes, How satisfied were you with the alternative travel options provided?

Reimbursement process:

If your journey was significantly delayed or cancelled, did you apply for reimbursement from Eurostar?

If your journey was significantly delayed or cancelled, did you apply for reimbursement from Eurostar?

If yes, how satisfied were you with the reimbursement process?

If yes, how satisfied were you with the reimbursement process?

Information on reimbursement eligibility:

Were you adequately informed about the eligibility criteria and process for claiming reimbursement in case of disruptions?

Information on reimbursement eligibility:

Were you adequately informed about the eligibility criteria and process for claiming reimbursement in case of disruptions?

Suggestions for improvement:

Do you have any suggestions for how Eurostar could improve its services?

Do you have any suggestions for how Eurostar could improve its services?

Thank you
Thank you for your replies which are very helpful to us and which - together with replies from other rail passengers' organisations in Great Britain and mainland Europe - will leads to a report to Eurostar.
We shall not divulge your e-mail address to anyone, but may contact you for further information. If you are willing to be contacted in this way, please indicate.

Can we contact you to discuss this survey and your coments?*

Can we contact you to discuss this survey and your coments?*